HOW DO I RETURN AN ITEM PURCHASED ON JUMKEY?
We work to provide the most hassle-free online shopping experience. You are covered and your money is safe.
You can conveniently seek a refund if the Item you received is in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state without ever having to call Customer Service.
TO INITIATE RETURN: Please visit the order page here.
1. Log into your account on www.jumkey.com2. Once logged in, you need to visit "My Orders" session on the top right side of the website. or click here https://www.jumkey.com/pa
ges/orders3. Click on Order Status for loading the present status of your order.4. Once loaded, click on "Return or Replace Item". (Find screenshot below)
Please ensure that product is in unused and in original condition.
Include all price tags, labels, original packing and invoice along with the product when on Return.
– Return Pickups for your product will be done for free of cost.
– Number of days within which return can be initiated varies for each seller. You must create a return request within the 7 days of delivery of the product.
– In case of Refund, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. Please note that the entire order amount including shipping fee will be refunded if and only if all the products in your order are returned back to the Seller.
What is the 7 day return guarantee?
Q: How do I get a defective item returned?
Q: What if the product does not fit me?
Products sold at Jumkey.com are covered under 7 days return guarantee provided the item is not marked as "NO RETURNS ACCEPTED".
Notify us of your problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will refund your money provided the procedure below is followed.
In order to get a defective item returned, we request you to Click here
Q: How will I know if a product is NOT Eligible for Return?
All products which are not eligible for return will have a "NO RETURNS ACCEPTED" tag on the product page.
Products with "NO RETURNS ACCEPTED" tag won't be eligible for return or refund. See the image below.
The following products shall NOT be eligible for return within 7 days Guarantee:
- Any product which is marked as "NO RETURNS ACCEPTED" in the product page.
- Any product that exhibits physical damage to the product.
- Any product that has been washed.
- Any product not in its original condition.
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial numbers.
How do I cancel an order on Jumkey.com?
Cancellation before product has shipped:
- If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- Please note that once your product has been shipped, you will not be allowed to cancel the order.
REFUNDS TO BANK ACCOUNT:
Refunds to your Bank Account are done within 7 to 10 Working days, after your Refund Request is Processed, once approved by Jumkey Accounts Team. You will be get a notification email for the same from email@example.com.
How will I be refunded for the return and the duration of refund policy?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your bank account.